Support

Email us

admin@rsitservices.ca

So we can find your order fast, include:

• the email address you checked out with,
• the product name and version (on the PDF cover and in the README),
• what you ran and what happened — script output or the exact error text beats a summary.

We reply within two business days, usually faster.

What's covered

• Delivery problems — missing email, corrupt download, lost files (re-issue is free).
• Product questions — what a procedure means, which branch of a runbook applies, how a script behaves before you run it.
• Errata — if a command or step is wrong for your tenant's state, we want to know; corrections ship as free v1.x updates to all buyers.

What's not covered

• Live incident work on your tenants. The products are procedures you run; support is about the products, not a consulting engagement. Don't paste client credentials or tenant secrets into email — the runbooks are written so you never need to.
• Microsoft-side outages or behaviour changes — when Microsoft moves something, we update the pack and tell you; we can't fix their side.

Refunds

If the product isn't what its page described, you're inside the 14-day window described in the Refund Policy — email us the same way.