Refund Policy

The policy

If a product doesn't match what its product page describes, email us within 14 days of purchase and we'll refund you to your original payment method. Tell us what didn't match — that feedback is how errata and the next update get written.

How to ask

• Email admin@rsitservices.ca from the address you checked out with.
• Include the product name and your Stripe receipt (the receipt email Stripe sent you).
• Approved refunds are issued through Stripe to the original payment method; Stripe's processing typically lands within 5–10 business days.

Always free, no window

• Delivery failures — if the pack never arrived or the files are corrupt, we'll re-issue the delivery free at any time; if we somehow can't deliver, the refund has no window.
• Duplicate purchases — bought the same product twice by accident? Email us and the duplicate is refunded, any time.

Outside the policy

After 14 days, or where the product matches its description but your situation changed (different tenant problem than the pack covers, project cancelled), refunds are at our discretion — ask anyway; we'd rather have a fair outcome than a technical one. Note the product pages state scope honestly, including what each pack deliberately does not cover.

Nothing in this policy limits any rights you have under Ontario consumer-protection law.